Client Success Manager

  • Culver City, CA
  • Full Time
  • Managed Services
  • Experienced

Key Accountabilities: 

The Client Success Manager (CSM) ensures that Integritek’s clients are able to grow their business with the full support of our products and services. As a part of this team, the Client Success Manager is a trusted advisor who serves as liaison between our valued clients and our support team. The CSM not only serves as a technology escalation point but also identifies new opportunities in which our products and services can better help our clients’ businesses. In this role, the CSM will interface with customers through regular Quarterly Business Reviews, Projects Proposals and ongoing communications.  

 

Technical Knowledge & Skills 

The Client Success Manager will be well skilled in the art of customer management, equipped with the following skills: 

  • Ability to communicate effectively in written and verbal interactions 

  • Ability to regularly document activity in professional services automation tools 

  • Ability to provide a presentation that is impactful and persuasive 

  • Ability to listen to clients and provide well thought out solutions 

  • Ability to build collaborative relationships 

  • Working knowledge of Microsoft Office Products and usage 

 

Experience & Education 

  • 2-4 years experience in a customer support experience and/or managing vendor relationships 

  • 2-4 Years experience working in managed services or similar business 

  • 2-4 years experience working for a managed service provider or similar business 

  • Experience selling/managing data circuits and telephone systems preferred 

  • Customer Relationship Management (CRM) experience preferred 

  • Bachelors’ degree in a business-related study is preferred  

Job Responsibilities 

  • Coordinate with customers to perform Quarterly Business Reviews (QBR) 

  • Determine Customer needs through QBR process to produce projects and other sales 

  • Interface with Customer on escalated support issues 

  • Document all activity within company provided professional services automation (PSA) 

  • Respond to Customer requests in a timely manner 

  • Produce quotes for Customers within 48 hours of request 

  • Manage Service Board within Professional Services automation tool to ensure customer needs are met 

 

About Integritek 

Headquartered in Austin, Texas, and providing managed services globally, Integritek is a premiere provider of technology services and support. Integritek was formed with the purpose of combining “integrity with technology.” Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services. 

 

 
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